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Baxter's General Cancellation Policy

Introduction.

 

Baxter Arts Centre (BAC) is a not-for-profit organisation that runs year-round programming. Our community is at the heart of what we do. To keep programming fees as low as possible, we often offer PWYC (Pay-What-You-Can) programs. For programs that are led by an instructor, we charge a registration fee to cover wages and materials.

 

Cancellation Policy.

 

PWYC Open Studio & Workshops. 

PWYC (Pay-What-You-Can) programs are often set up as drop-in or “save your spot,” with an option to sign up online. They may be one-off workshops or regular weekly drop-in Open Studio sessions. We encourage you to pay cash at the door for these programs. Should a PWYC class be cancelled, any amount paid online as part of signing up for a program will be considered a donation, and a tax receipt will be issued for all donations of $25 or more.

 

Registration Required Classes & Workshops. 

Baxter Arts Centre pays our instructors a living wage. To adequately compensate them, we charge a registration fee based on an expected minimum number of attendees. Should we not reach that number of registered participants, the program will be postponed or cancelled. 

 

Should a program be cancelled:

  • We will contact you immediately via email or phone. 

  • You may choose to have your program fees applied as a full credit (this does not include any fees added at time of purchase).

  • Please consider donating your fees to BAC (a tax receipt will be issued for any amount over $25).

  • If you would prefer a refund*, you will be issued a refund of 90% of the registration fee. Unfortunately, we are unable to refund processing and ticketing fees.


Due to online fees beyond our control, any refund that is requested will not include the third-party ticket processing and handling fees. These fees are based on a percentage of the sale and are different for each program. 

 

Should you no longer be able to attend:

  • Please contact our Program Manager immediately with your order number at programs@baxterartscentre.org

  • As we are a not-for-profit, we will suggest that we supply you with a credit. 

  • We happily accept registration fees as donations and will issue you a tax receipt for amounts of $25 or more. 

  • Should you request a refund from the time of booking until 5 days before the program begins, a refund will be issued for 90% of the registration fee* . A credit for 50% will be issued to anyone providing notification of cancellation less than 5 days until 48 hours from the start of the program. Any cancellations that occur 48 hours before the start of a program will result in no refund or credit. 

  • Unfortunately, we are unable to refund processing and ticketing fees. For any payments made by e-transfer, we will issue a cheque. Please ensure you provide us with a mailing address.  For purchases made online, the refund will be issued back onto your credit card. 

  • Any materials already purchased for the program will be deducted from the registration fee.

*We can not provide refunds under $10.

 

Should a single class of a multi-week program be cancelled:

  • The instructor will notify you directly via email or phone. 

  • A make-up class will be scheduled for the same day/time for the week following the end of the program. 

  • Should you not be able to attend, no partial refunds will be issued.

 

Late Registration.

Should a class have space available, we allow late registration. The price of the class will be prorated accordingly. Payment can be made via e-transfer.

Regarding Respect for Others & Harassment.
Baxter prides itself on creating a warm, welcoming and safe programming that encourages everyone to be creative. Any staff or participant that exhibits behaviour that goes against the mandate of Baxter, for example by putting someone in a position where they no longer feel safe, comfortable and welcomed; or which threatens the safety and wellbeing of any person taking part in the program, may be removed from the program at the discretion of the Instructor and Program Manager. Inappropriate language or comments, damage to property or the location will not be tolerated.  

Please see our Anti-Harassment Policy for more on this matter.

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