Baxter's General Cancellation Policy
Baxter Arts Centre (BAC) is a not-for-profit organisation that runs year-round programming. Our community is at the heart of what we do. To keep programming fees as low as possible, we often offer PWYC (Pay-What-You-Can) programs. For programs that are led by an instructor, we charge a registration fee to cover wages and materials.
PWYC Open Studio & Workshops.
PWYC (Pay-What-You-Can) programs are often set up as drop-in or “save your spot,” with an option to sign up online. They may be one-off workshops or regular weekly drop-in Open Studio sessions. We encourage you to pay cash at the door for these programs. Should a PWYC class be cancelled, any amount paid online as part of signing up for a program will be considered a donation, and a tax receipt will be issued for all donations of $25 or more.
Registration Required Classes & Workshops.
Baxter Arts Centre pays our instructors a living wage. To adequately compensate them, we charge a registration fee based on an expected minimum number of attendees. Should we not reach that number of registered participants, the program will be postponed or cancelled.
Should a program be cancelled:
We will contact you immediately via email or phone.
You may choose to have your program fees applied as a full credit (this does not include any fees added at time of purchase).
Please consider donating your fees to BAC (a tax receipt will be issued for any amount over $25).
If you would prefer a refund*, you will be issued a refund of 90% of the registration fee. Unfortunately, we are unable to refund processing and ticketing fees.
Due to online fees beyond our control, any refund that is requested will not include the third-party ticket processing and handling fees. These fees are based on a percentage of the sale and are different for each program.
Should you no longer be able to attend:
Please contact our Program Manager immediately with your order number at firstname.lastname@example.org.
As we are a not-for-profit, we will suggest that we supply you with a credit.
We happily accept registration fees as donations and will issue you a tax receipt for amounts of $25 or more.
Should you request a refund from the time of booking until 5 days before the program begins, a refund will be issued for 90% of the registration fee* . A credit for 50% will be issued to anyone providing notification of cancellation less than 5 days until 48 hours from the start of the program. Any cancellations that occur 48 hours before the start of a program will result in no refund or credit.
Unfortunately, we are unable to refund processing and ticketing fees. For any payments made by e-transfer, we will issue a cheque. Please ensure you provide us with a mailing address. For purchases made online, the refund will be issued back onto your credit card.
Any materials already purchased for the program will be deducted from the registration fee.
*We can not provide refunds under $10.
Should a single class of a multi-week program be cancelled:
The instructor will notify you directly via email or phone.
A make-up class will be scheduled for the same day/time for the week following the end of the program.
Should you not be able to attend, no partial refunds will be issued.
Should a class have space available, we allow late registration. The price of the class will be prorated accordingly. Payment can be made via e-transfer.